Privacy Policy

Last updated: March 2026

Who We Are

Hot Tub Repair Bournemouth is a repair matching service that connects customers with local hot tub repair engineers in the Bournemouth, Poole, and Christchurch (BCP) area. We are not a repair company — we act as an intermediary to help you find the right tradesperson for your repair needs.

Website: hottubrepairbournemouth.co.uk

What Data We Collect

When you contact us via our website form or phone, we may collect:

• Name — so we can address you
• Phone number — so we (or the matched engineer) can call you back
• Email address — if you provide one for written correspondence
• Postcode or area — to match you with the nearest available engineer
• Description of the fault — error codes, symptoms, hot tub model

We do not collect payment information, addresses, or any special category data.

How We Use Your Data

We use your information solely to:

1. Match you with a suitable repair engineer — we share your name, phone number, postcode, and fault description with a local tradesperson
2. Follow up — to check if the repair was completed satisfactorily
3. Improve our service — aggregate, anonymised data helps us understand common faults and demand patterns

Legal Basis for Processing

We process your personal data under UK GDPR Article 6(1)(f) — Legitimate Interests. Our legitimate interest is operating a repair matching service. When you submit a form or call us, you are actively seeking a repair — sharing your details with a qualified engineer is a necessary and expected part of that process.

We balance this against your rights by:

• Only sharing the minimum data needed to arrange the repair
• Only sharing with engineers who have agreed to our data handling requirements
• Deleting your contact details within 90 days of the enquiry unless you opt in to further contact

Who We Share Your Data With

We share your enquiry details with:

• Local repair engineers — independent tradespeople in the BCP area who we match to your repair request
• Cloudflare — our website hosting provider (they may process access logs containing IP addresses under their own privacy policy)

We do not sell your data, use it for marketing, or share it with any third parties beyond the above.

How Long We Keep Your Data

• Enquiry data (name, phone, fault details): deleted within 90 days of the enquiry
• Anonymised statistics (e.g. "X enquiries for E02 errors in March"): retained indefinitely

Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Object — object to our processing based on legitimate interests
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

Cookies

This website does not use tracking cookies, analytics scripts, or third-party advertising. We use no cookies at all. Your privacy is fully respected during your visit.

Children's Privacy

Our service is not directed at children under 16. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page indicates when the most recent changes were made.

Contact Us

If you have any questions about this privacy policy or how we handle your data:

• Contact: Via our website contact form
• Email: contact form

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.